Privacy Policy

1. Our commitment to your privacy

Limitless Built Pty Ltd is committed to complying with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. We handle personal information responsibly, transparently and in accordance with those principles, whether the information is collected online, by email or in the course of providing our consulting services.

2. What information we collect

The kinds of personal information we may collect include:

• Your name, email address and, where relevant to an enquiry or engagement, your business name and position;
• Details of your enquiry, project requirements or the services you have asked us to quote or provide;
• Business and financial information necessary to deliver services, prepare agreements and issue invoices;
• Technical information such as your IP address, browser type and pages visited, collected through cookies and analytics tools when you use this website.

Where practicable, we collect personal information directly from you. We do not collect sensitive information (such as health information) unless it is reasonably necessary for, and directly related to, the provision of our services and you have consented to that collection.

3. How we use your information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and requests for proposals or quotations;
• Providing professional business and consulting services to you or your organisation;
• Administering our client relationships, including billing, invoicing and record keeping;
• Complying with our legal, taxation and regulatory obligations;
• Improving our website, services and client experience.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure, or the use or disclosure is otherwise permitted by the APPs.

4. Direct marketing

In accordance with APP 7, we will only send you direct marketing communications where permitted by law. Every marketing communication we send includes a simple means for you to opt out, and you may ask us at any time, by emailing ceo@limitlessbuilt.online, to stop sending you marketing material.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described above, including:

• Service providers who host our website, email systems or client records;
• Professional advisers such as accountants, auditors and lawyers;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

Some of our service providers may store or process information outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps, consistent with APP 8, to ensure the recipient handles that information in accordance with the APPs.

6. Cookies and website analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve its functionality. Most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies will not prevent you from accessing the general content of this website.

7. Security of personal information

Consistent with APP 11, we take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes appropriate physical, electronic and organisational safeguards. Personal information that we no longer require, and that we are not required to retain by law, is destroyed or de-identified in a secure manner.

8. Access to and correction of your information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@limitlessbuilt.online with details of the information you seek. We will respond within a reasonable period and, where reasonable and practicable, provide access in the format you prefer. There is no charge for making a request, although a reasonable fee may apply where extensive copies of records are requested.

9. Making a privacy complaint

If you believe we have breached the APPs or this Privacy Policy, please contact us at ceo@limitlessbuilt.online with a written description of your concern. We will acknowledge your complaint promptly and aim to resolve it within thirty (30) days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing this website or making a general enquiry. However, we generally need identifying details to provide quotes, enter into engagements or deliver consulting services.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent revision.

12. Contact us

All privacy enquiries, access requests and complaints should be directed to:

Limitless Built Pty Ltd
ABN 78 703 090 699
Melbourne VIC, Australia
Email: ceo@limitlessbuilt.online
Website: https://limitlessbuilt.online

See also our Terms of Use, About and Services pages, or contact us to discuss how we can support your business.